Verify your University login is correct: hawkmail.hartford.edu
Login Help (ITS)
860.768.4357
helpdesk@hartford.edu
Additional Help
(Can log in, but can't access library resource)
Nick Wharton
860.768.4268
wharton@hartford.edu
The Libraries' online resources are available on campus from all devices with a wired or wireless connection to one of the campus networks. This includes satellite locations such as the HPAC, as long as there is access to one of the campus Internet networks. Off-campus access is limited to University of Hartford students, faculty, and staff with current University email accounts.
How to Access Resources from Off Campus
Find a resource via the library web pages (for example, our A-Z Database List, or e-books in our catalog). Click the resource link to open it. Off-campus access is not available via links on other websites.
You may be prompted to log in with your university email address and password, and then verify via multi-factor authentication (text, phone call, etc.). If you are already logged into your email or other university single sign-on programs in that browser, you will likely skip logging in and be directed straight to the resource.
About Multi-Factor Authentication
After you log in with your email address and password, you will be prompted to verify your identity with a second method of authentication. You can do this with a code sent to you by text message or the Microsoft Authenticator app, or by receiving a phone call.
For help setting up multi-factor authentication, contact the ITS Help Desk (helpdesk@hartford.edu, 860.768.4357).
About Single Sign-On
Single sign-on allows you to log in with your university email credentials, and then access many university web-based applications in that browser without logging in again or remembering separate passwords.
Please note that logging in to access library resources will also allow access to email and other web-based Microsoft apps (OneDrive, Teams, etc.), Self-Service, Blackboard, Compass, and other single sign-on university applications. If you are using a public or shared computer, you should exit your browser when you’re done. Make sure to completely exit the program, not just close the window. This will log you out of all single sign-on applications, to ensure others are not able to access your accounts. You should do this even on private computers (especially laptops that you carry around), for better security in case of loss or theft of your device.
Can't Connect?
Verify Email Account
To verify that you have a University email account, and that you have the correct login information, go to: hawkmail.hartford.edu.
If you are new to the university, please allow a 24-hour processing time after registration for email and access to services.
For more email help, contact ITS:
860.768.4357
helpdesk@hartford.edu
Desk location: Mortensen Library main level
Disable Pop-up Blockers
Using most of our databases will require opening a new window. If you are new to our site and have a pop-up blocker, you may not be able to open the databases. Please either turn off the pop-up blocker or allow our site to create new windows.
Allow Corporate Access
If you are trying to access the databases from your place of employment, you may receive a "Page not Found" error or similar. Our authentication requires a certain range of ports on a corporate firewall to be opened to allow access. Please have your IT department contact ITS at 860.768.4357 for more information.
Contact Us!
If your problem is not resolved after following the above steps, contact Nick Wharton 860.768.4268, wharton@hartford.edu