Much of the work of Residential Life is customer service, and at the heart of that customer service work is Ellie Cherry. Ellie manages all front office operations including the departmental email account, the main phone lines, and supervision of our student workers. Ellie’s emphasis is clear: every person who contacts the office is important and should be treated as such. Parents often express gratitude for Ellie’s attention and many students feel that she is a valued confidant. Ellie’s student workers treat her like a second mom, someone who will care for them and press them about classes and other commitments.
Ellie is a valued colleague for other professional staff members in Residential Life. In addition to managing the front office Ellie takes care of ordering supplies, coordinating travel, and keeping the departmental budget in good order. Staff will call her or stop in to her office to ask a question, share stories, or seek advice. Similarly Ellie has wonderful connections across the University, both providing service to other offices and finding answers to Residential Life questions. She is a problem solver and positive spirit for and within Residential Life.
Though the work in Residential Life can be hectic, require multi-tasking, and present new challenges Ellie manages to start and end each day on a positive note. She shares that positive energy with students, parents, and colleagues. Residential Life feels fortunate to have Ellie as part of the team.