Skip to Top NavigationSkip to Utility NavigationSkip to SearchSkip to Left NavigationSkip to Content
Mobile Menu

Student FAQs

What Is Counseling?
Counseling typically involves meeting with a clinician on a one-on-one basis. During counseling, you will work together with your clinician to address problems in your life by setting goals and making positive changes. In addition to individual therapy, counseling can also involve couples and groups when it is helpful.

How Do I Make An Appointment?
Office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. CAPS is closed during certain school holidays and during the summer.

To make an appointment, you can call 860.768.4482 or come by GSU Room 313 to schedule an appointment with the office manager. Following an intake process to understand and assess your needs, you will be referred for individual counseling, group counseling, a psychological evaluation, or other appropriate services.

What Should I Expect?
Your first scheduled appointment at CAPS will be an initial consultation. Students are to arrive 15 minutes early to complete some initial paperwork. During your intake appointment, you will meet with a CAPS clinician to discuss your reasons for coming to counseling. You and the clinician will begin developing and implementing a plan for your care. Sometimes students require services that CAPS does not offer. If this is the case, you will be provided with referrals to community services that will better meet your needs.

How Much Does It Cost?
Services are available to full-time undergraduate students at no additional cost. Graduate students and part-time undergraduate students may utilize CAPS services for a nominal fee (students must be enrolled for a minimum of 6 credits). Please see The Source or call the Bursar's Office at 860.768.4999 for the current fee. If you are referred for off-campus services, you will need to use your health insurance or pay for treatment out-of-pocket.

Are Therapy Sessions Confidential?
CAPS adheres to professional ethical standards and all state and federal laws regarding confidentiality. This means that once you have contacted our office, CAPS is not permitted to disclose any information, including the fact that you are coming to counseling, without your written consent. Records at CAPS are kept confidential and are not part of your academic or medical record. The primary exception to this rule is if you are in danger of causing harm to yourself or someone else. Additionally, there are special considerations for students who are 17 years of age or younger.