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Residential Damage Billing & Appeals

At the end of each year, staff members from the Office of Residential Life and Department of Facilities Management inspect all living spaces to determine if there is any damage beyond normal wear and tear that was not present prior to when students moved into their housing assignment.  The University's annual operational budget covers costs associated with normal wear and tear.  Damage billing charges are applied to student accounts when damage or vandalism that is deemed intentional, unintentional, or excessive is discovered in a student’s room, residence hall, floor, quad or apartment/suite.

Damage Billing Charges are applied to student accounts throughout the academic year and at the end of the year during the residential closing process.  The University expects  students to maintain and leave their assigned living space in the same condition as found when first occupied.  At the beginning of each year, Residential Life and Facilities Management staffs inspect each living space and record the condition of these spaces.  The following are a list of examples of common incidents that often result in a Damage Billing Charges being applied to a student account:

  • Stained or ripped carpet
  • Broken windows
  • Non-removal of personal trash or belongings
  • Holes in the walls
  • Scratches, marks, and peeled paint on walls and ceilings
  • Graffiti
  • Damaged or ripped curtains
  • Unclean apartment, bedroom, floor, or suite
  • Missing furniture and appliances
  • Replacement of towel rods or brackets
  • Disassembled furniture
  • Unauthorized alterations to a bedroom, apartment, suite, or floor
  • Lost or incorrect key
  • Repair or replacement of University furniture or appliances
  • Missing or damaged window screens

As stated in The Source (Student Handbook) and Housing Agreement: “The student is liable for any damage to University property and agrees to pay for the restoration of the property to its original condition, “act of God” or reasonable wear and tear excepted.  Liability for any damage to the apartment or to the public area within any one of the residential units beyond reasonable wear and tear will be assigned to students of the particular apartment, suite, or room whenever the damage cannot be assigned as the responsibility of identified persons. Property belonging to the University must not be moved or taken from areas designated for its specific use. Students are encouraged to have Hawk Pride in their residential communities and help reduce damage by reporting issues and keeping their space clean.”

For the Spring 2013 residential closing process all Damage Bills will be applied to student accounts and an email billing notice will sent to a student’s University of Hartford email account by June 17, 2013. Students who feel a damage charge is unjustified or who have evidence that they did not cause the damage are able to submit an online appeal.  Please note, as indicated on the Resident Checkout Envelope, students who utilized the EXPRESS CHECK OUT option have waived their right to appeal any damage charges applied to their student account and are therefore not eligible for an appeal.  Appeals are reviewed in the order in which they are received, and typically it can take 10 – 15 business days for a decision to be made and communicated regarding a damage appeal.

In order to streamline the damage appeals process and to better serve our students, appeals can ONLY be submitted by students using the online form located in the box on the right side.

Appeals WILL NOT be accepted by email or over the phone.  The damage appeal deadline is noon on June 28, 2013.  The Office of Residential Life will not accept or consider any damage appeals after this date.

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