Since 1969, Mr. Lagana has been with Travelers, holding various management positions in Corporate Finance and Operations. His current responsibilities include oversight of Premium Audit, Billing/Collections, and Receivables Management, Document Management, Account Management and Policy Services, including Call Centers and Service Centers.
He also serves on the Board of Directors of ACORD (Association for Cooperative Operations Research and Development), a global nonprofit standards development organization serving the insurance industry and related financial services industries.
Mr. Lagana holds a bachelor’s degree in Accounting from Quinnipiac University in Hamden, Conn., and a master’s degree in Accounting from the University of Hartford. He also holds a Certified Management Accountant (CMA) designation.
He and his wife, Barbara, have three grown children, two grandchildren, and live in Connecticut.