These half-day seminars may be taken individually or as part of a certificate program. Each may be customized and offered onsite for an organization.
Please click on the title to learn more about each seminar:
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Seminar Descriptions:
Dealing With Micro-Inequities in the Workplace: A Powerful but Subtle Form of Discrimination
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TBD |
A micro-inequity is a subtle message, sometimes subconscious, that can devalue and discourage an employee and ultimately can impair performance in the workplace. The messages can take the form of looks, gestures or even tones. Micro-inequities can vary from culture to culture and they can involve exclusion, barriers and micro-aggression. The cumulative effect of micro-inequities can lead to damaged self-esteem, discouraged employees and problems with interactions and performance on the part of employees. In this seminar, participants will learn about micro- inequities to clarify what they are and how they occur. Strategies for avoiding and dealing with micro-inequities will be discussed and practiced. We will also develop approaches for speaking up about irritating or upsetting situations instead of acting out or suffering in silence. (Special Topic seminar applicable to all Certificate programs.) Presenter: Cheryl Henderson, Psy.D., is president of Henderson & Associates, an organizational development consulting firm. She is an accomplished professional with over twenty years of expertise in leadership development and large-scale organizational change. Dr. Henderson has conducted cross-cultural training and coaching for managers selected for global assignments. Ancillary to her cross-cultural coaching is her experience consulting for organizations on creating culturally diverse work teams, and establishing global team competencies. In addition to her consulting practice, Dr. Henderson is an adjunct professor at the University of New Haven where she teaches in the Masters Degree program in Industrial/Organizational Psychology. |
Strategies for Building Strong Relationships with Internal and External Customers
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Tue., Apr. 9 |
Regardless of the position you hold in an organization, whether you’re on the front line or supporting the front line, your work is affecting customers. With increasing access to information and alternative products and services, your external customer is choosing where to do business based on the level of service they receive. Of the customers that you lose, it’s reported that 69% don’t return because of bad service. You also have internal customers who have needs and expectations that must be met. Learning the essential practices of effective customer service can enhance your business relationships. This seminar addresses methods and sound business practices for establishing and maintaining positive, effective relationships with both internal and external customers. (Special Topic seminar applicable to all Certificate programs.) Presenter: Deanne Shapiro, MA, is the founder and president of Life Skills Associates LLC, a training and consulting firm specializing in organizational development and effectiveness. For 25+ years, she has provided professional services for organizations in the for profit, nonprofit, and public sectors, in such areas as supervisory/managerial skills, leadership development, executive coaching, staff development, workforce diversity, teambuilding, change management, communication skills, conflict resolution, and stress and time management. She has presented seminars for the Center for Professional Development, University of Hartford for many years and previously taught at the University of Connecticut School of Social Work, Capital Community College, and Bryant University Center for Management Development.
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Understanding Learning Styles to Work Effectively with Others
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TBD |
Organizations with individuals who work well together are more likely to be successful in advancing organization initiatives, completing projects, and meeting the needs of all constituencies involved. In this seminar, participants will explore and understand learning styles and how individuals’ styles of learning affect working together. Prior to the seminar, participants will complete the Kolb Learning Style Inventory (KLSI). Through structured discussions and activities, participants will explore the impact that learning styles can have on leading and collaborating with others, aligning goals, clarifying roles and accountabilities, and streamlining decision-making. Active listening and conflict resolution skills for facilitating collaboration will also be discussed. Additional fee of $15 for the Kolb Learning Styles Inventory. (Special Topic seminar applicable to all Certificate programs.) Presenter: Andrea Lanese, MBA, has worked for nearly twenty years in human resources management and corporate human resources in a variety of functional areas. She is Corporate Director of Leadership, Staffing and Organizational Development at Barnes Group Inc. Prior to joining the Barnes Group, she worked as Director of Human Resources at United Technologies’ Pratt & Whitney and Otis Elevator divisions. In those positions she has developed corporate-wide strategies to enhance current and future talent and designed and developed leadership programs. Andrea began her career with the Travelers Corporation in their Corporate Compensation department. Her extensive background in leadership development and organizational planning is augmented by her MBA from Rensselaer Polytechnic Institute. In 2008, Andrea completed the External Coaching Intensive Certification Program from Columbia University. Her undergraduate in Business Administration is from the University of Connecticut. She is a member of the Society of Human Resources Management, the Human Resources Planning Society and the American Society of Training and Development. |
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Fundamentals of Effective Business Communication: The “Write” Way to Business Success
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TBD |
Emails, memos, meetings, reports – the average person in the world of business communicates electronically, in print, or in person hundreds of times a day. Effective writing gets your work done quickly and effectively; ineffective writing wastes time and may undermine the message that you mean to send. If you’d like to write more purposeful and effective emails, letters, memos, or reports; be more efficient with your writing time; and feel confident that the message you sent was the message you wanted to send, then this workshop is for you. We’ll discuss the fundamentals of audience and purpose, explore multiple strategies for organizing effective messages, and offer techniques for fast, effective cleanup. (Special Topic seminar applicable to all Certificate programs.) Presenter: Beth Richards, MA, is currently the director of first-year writing at the University of Hartford. Prior to joining the Rhetoric and Professional Writing department at the University, she was a technical writer focusing on manufacturing and machinery. She also has conducted numerous business and technical writing workshops for a variety of organizations, including the Connecticut Judicial System. Timken Precision Engineering, KPMG, Pratt & Whitney, Capitol Region Education Council (CREC), American Savings Bank , and Blum Shapiro. |
Engaging Employees for High Performance
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TBD |
Is your team or organization stuck in its progress toward some important goal? Are you concerned about low morale and lost productivity in your employees? In this dynamic seminar, new supervisors and mid-level managers will learn how to “wake-up”, engage and focus their staffs to excel in the many daily work challenges they face. Participants will learn the critical concepts of employee motivation and practice the three essentials of healthy employee dialogue to foster positive participation and a focused commitment to results. Participants will be exposed to practical tools to handle conflict and build employee trust and accountability that will prepare the participants to lead their employees effectively. (Seminar in Certificate in Supervisory Excellence program and also applicable to other Certificate programs.) Presenter: Rob Toller, MS, an award winning Organizational Development and Training Consultant. Is currently assistant director in the University of Hartford’s Center for Adult Academic Services. For 25 years, he has held leadership positions at Aetna, Reliance Insurance Group and Murdock Claim Management Corporation, where he was Director of Training and Development. Currently, he is Assistant Director, Center for Adult Academic Services at the University of Hartford. He received his M.S. in Organizational Behavior from the University of Hartford and is an adjunct professor at the University of Hartford teaching management skills, human resource management and organizational change for both the Barney School of Business and the Psychology Department. In Fall 2009, he was awarded the Excellence in Teaching Award by the University of Hartford. He has served as Director of Professional Development for the Connecticut Chapter of the American Society for Training and Development and has lectured for the Human Resource Association of Central Connecticut. |
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