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Frequently Asked Questions

Who can sign up for the text message alert notification system?

The text message alert system is available for use by University of Hartford faculty, staff, and students.

Is participation in the text message alert system mandatory?

Participation in the text-messaging system is not mandatory; however, all faculty, staff and students who have cell phones are strongly encouraged to register. The text-message alert system is one of several ways the University will inform faculty, staff, and students in the event of an emergency. Other methods of communication include website alerts, broadcast e-mails, and broadcast alerts on the University cable television system.

What if I don't have a University username and password?

You can get a University username and password in the Computer Support Center, room CC113. Faculty and staff should be prepared to show their University ID. Students should be prepared to show their University ID and current class schedule.

Will I be charged on my phone bill for text message alerts?

There is no charge for signing up to receive text message alerts. Your cell phone provider may charge a fee for delivery of messages based on your current calling plan.

What if my cell phone is not set up to receive text messages?

If your cell phone is not set up to receive text messages, then you cannot participate in the text message alert system. Contact your cell phone provider if you are interested in changing your plan so you can receive text messages. You will be able to receive emergency alerts via the University web page, broadcast e-mails, and campus cable television system.

What if I don't have a cell phone?

The text messaging alert system is one of several ways in which the University will contact faculty, staff, and students in the event of a emergency. Other methods of the system include website alerts, the University cable television system, and broadcast e-mails.

Landline telephones and some pre-paid cell phones cannot be registered due to limitations of the providers’ service.

What if my cell phone number changes?

If you change your cell number, log in to your account.

What if I change cell providers?

If your cell phone provider changes after you have registered, log in to your account and update your cell phone information.

What if my cell phone provider is not listed as an option on the registration page?

Our text messaging system supports more than 40 carriers, including all major providers. Unfortunately, if yours is not listed, its technology is currently incompatible and you will not be able to sign up for the service at this time.

After I have registered, how do I confirm that my cell phone will receive an alert?

The University will send a test alert once each semester. If you experience problems receiving a test text message, contact the ITS Help Desk at 860.768.5999 for assistance. Please note that the transmission time for text message delivery can vary.

What if I am not able to register?

First, check to be sure that you have entered your information correctly. Second, check with your cell provider to make sure your phone is text message capable. If these steps do not resolve the problem, please contact the ITS Help Desk at 860.768.5999 for assistance.

How can I opt-out of the University’s text message alert system?

You can opt-out (discontinue) at any time just as easily as you signed up.

What will the alert system messages tell me?

Text message alerts will state the type of emergency and indicate possible action.

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