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Frequently Asked Questions

What is my e-mail username and password?
To find your e-mail username, type your last name in the search box in the top right hand corner and choose E-mail. Click Search and look for your name in the list that appears. The default e-mail password is your full University ID number.

Do I HAVE to use my University of Hartford e-mail account?
No. However, you ARE responsible for reading mail sent to your University of Hartford address. All official communication from the University, including e-bills, e-mails from professors, and password resets will be sent to the University address. You can forward your Hartford e-mails to a different account. Click here for Forwarding Instructions

What is Hawkmail?
Hawkmail is our new e-mail sever. If offers a better web interface, more storage space, and better integration with mobile devices. You can sync and access your e-mail, calendar, contacts and to do lists on any computer or mobile device. For more information, go to the Hawkmail Guide.

Why can't I log into webmail anymore?
The University has moved to a new e-mail system, Hawkmail. To move your account, go to and enter your username and password. Wait about 10 minutes, go to and log in. Your existing e-mails will be automatically moved to the new system. If you have any questions, please call (860) 768-5907.

Why can't I receive new messages?
Make sure the e-mails are organized by the date. If they are, go to Options at the top right, click "Create an Inbox Rule." If there are any rules that are deleting or redirecting new messages, that is the reason. Also, double check your incoming settings, make sure the incoming mail server is

If that doesn't work, please call (860) 768-5907 for further assistance.

Why can't I send e-mails?
Double check your account settings on your mobile device or e-mail client. If you are using a POP or IMAP server, the outgoing settings need to be as follows:
SMTP Address:
Outgoing Port Number: 587
Security: TLS (if available) if not, use SSL

If your settings are correct, or the account is setup as an Exchange account, please call the Computer Support Center at (860) 768-5907.

How do I change my e-mail password?
Students - Click Here
Faculty/Staff - Click Here

I forgot my e-mail password! What should I do?
You can fill out the e-mail password reset form here: You can also go to the Computer Support Center (Rm CC113) with your University ID and a copy of your schedule to have it reset or you can call the Computer Support Center at (860) 768-5907.

How much e-mail storage space do I have?
Everyone has 1GB of e-mail storage space. If you exceed that limit, your e-mail account will stop working. It will start working again once you are under the 1 GB limit. Click here for more information.

Why do I see a global address book instead of my own?
The default address book is the global address book. To change it: Log into Hawkmail, click Options at the top right, click See all options, click Settings, click the General tab, under E-mail Name Resolution, choose Contacts and click Save at the bottom right.

Why can't I log into the Barracuda Spam Firewall?
Your username and password for the Barracuda Spam Firewall ARE NOT the same as your e-mail username and password. To access your spam quarantine, enter your FULL e-mail address in the username box and click the Create New Password button. An e-mail will be sent with a password you can use to log in. Click here for more information.