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Clearing the Browser Cache (Mac)

When you visit a website, your browser takes a "snapshot" of it and stores the files in a temporary folder so it will load faster the next time you visit the site. Generally, this is a nice feature, however, it can cause issues when you try to log into a website.

For example, if you entered the wrong PIN to access the Self Service Center, you will see an Authorization Failure page. When you try to log in again, even with the correct credentials, you still might see the Authorization Failure page because your browser "remembers" that website.

Please follow these instructions to clear the browser cache. This may solve the problem.

Safari v6/7

Go to Safari in the menu bar
Choose Preferences
Click Advanced
Check Show Develop menu in Menu bar
Close Preferences window
Click Develop in the menu bar
Choose Empty Caches
Quit and reopen Safari, then try to access the site again

Safari v5

Go to Safari in the menu bar
Choose Empty Cache
Quit and reopen Safari, then try to access the site again

Mozilla Firefox

Click Firefox in the menu bar
Choose Preferences
Click the Advanced tab>Network
Click Clear Now under Cached Web Content
Click Clear Now under Offline Web Content and User Data
Close the Preferences window
Quit and reopen Firefox, then try to access the site again

Google Chrome

Click the Chrome menu>Tools>Clear Browsing Data
Choose The beginning of time
Check Empty the cache
Click Clear Browsing Data
Quit and reopen Google Chrome, then try to access the site again

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