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Frequently Asked Questions

What is my e-mail username and password?
To find your e-mail username, type your last name in the search box in the top right hand corner and choose E-mail. Click Search and look for your name in the list that appears. The default e-mail password is your full University ID number.

Do I HAVE to use my University of Hartford e-mail account?
No. However, you ARE responsible for reading mail sent to your University of Hartford address. All official communication from the University, including e-bills and e-mails from professors, will be sent to the University address. You can forward your Hartford e-mails to a different account. Click here for Forwarding Instructions

Why aren't there any e-mails in my inbox?
You are probably logging into our old webmail e-mail sever. Try to log into our new system, Hawkmail, at If you still can't view your e-mails, please call (860) 768-5999.

What is Hawkmail?
Hawkmail is our new e-mail sever. If offers a better web interface, more storage space, and better integration with mobile devices. You can sync and access your e-mail, calendar, contacts and to do lists on any computer or mobile device. For more information, go to the Hawkmail Guide.

Why can't I receive new messages? (Webmail)
Make sure the e-mail are organized by the date. Click the top of the Date column to reorganize by date. If they are already arranged by the date, then your account may have been disabled due to being over quota. For more information and instructions on how to restart your account, go to the E-mail Quota page.

Why can't I receive new messages? (Hawkmail)
Make sure the e-mails are organized by the date. If they are, go to Options at the top right, click "Create an Inbox Rule." If there are any rules that are deleting or redirecting new messages, that is the reason. If not, please call (860) 768-5999 for further assistance.

Why can't I send e-mails?
Double check your account settings on your mobile device or e-mail client. If you are using a POP or IMAP server, the outgoing settings need to be as follows:
SMTP Address:
Outgoing Port Number: 587
Security: TLS (if available) if not, use SSL

If your settings are correct, or the account is setup as an Exchange account, please call the Computer Support Center at (860) 768-5999.

I forgot my e-mail password! What should I do?
You can fill out the e-mail password reset form here: You can also go to the Computer Support Center (Rm CC113) with your University ID and a copy of your schedule to have it reset or you can call the Computer Support Center at (860) 768-5999.

Why do I see a global address book instead of my own?
The default address book is the global address book. To change it: Log into Hawkmail, click Options at the top right, click See all options, click Settings, click the General tab, under E-mail Name Resolution, choose Contacts and click Save at the bottom right.

Why can't I log into the Barracuda Spam Firewall?
Your username and password for the Barracuda Spam Firewall ARE NOT the same as your e-mail username and password. To access your spam quarantine, enter your FULL e-mail address in the username box and click the Create New Password button. An e-mail will be sent with a password you can use to log in. 

Computer Support Center

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Questions? (860) 768-5999

Move to Hawkmail

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Hawkmail is the University's new e-mail system! All accounts MUST be moved by May 15, 2014. If you have questions or need assistance, call (860) 768-5999.

Change Your E-mail Password

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