Located in the Beatrice Fox Auerbach Computer and Administration Center (CC), room CC113, the Computer Support Center (CSC) is a free source for computer help provided by Information Technology Services (ITS) available to all currently registered students as well as faculty and staff. It’s intent is to be used as a resource to help those who wish to connect and use the University’s network and email system. Here, you can report a problem with the network, get help connecting to the wireless system and have computer related questioned answered. Students, faculty and staff can call, email or show up in person to make use of the services offered. Some services require ‘in person’ visits only.
Specifically, the CSC is available for helping those with e-mail and network/wireless issues. The CSC DOES NOT perform hardware repairs, hardware installations/upgrades or install software. For services not offered by the CSC, several off-campus local businesses are available. Please consult your local yellow pages and online directories.
Due to the recent and ongoing onset of severe viruses and the need for the University to safeguards its network performance and integrity, students’ ports are being shut off for virus or virus-like activity. The CSC offers HELP with virus removal. It is the responsibility of the student to bring the infected machine to the CSC, process the steps the student staff guides them through with regards to Windows updates, virus removal and installation on anti-virus software. The student MUST STAY with the machine.
It is NOT the responsibility of the University of Hartford to fix the student’s computer, the same as the University doesn’t fix student’s cars, televisions or microwaves. If the efforts of the CSC fail to fully remove the infection/problem, the student will need to seek outside professional services to remedy the problem. The CSC cannot provide any additional help at that point. System restores, reformatting or rebuilding machine are NOT in the scope of services offered.
There is NO on-site service provided at any time from the staff at the CSC! The CSC staff uses phone, email, and personnel support from within their office, CC113. Students are requested to call the CSC from their residence room first for diagnosing network connectivity issues properly. Students with network problems that cannot be resolved with a phone call may be asked to bring in their computer to the CSC. It is the computer owner’s responsibility to bring the machine in and stay during the diagnosing/repair process.
In addition, color scanning and laser printing are available for student, faculty and staff use. Scanning is free, however, laser printing costs $0.05/page for black and white and $0.50/page for color. The CSC can be reached by phone at ext. 5999 on campus, (860)-768-5999 off campus, by email at firstname.lastname@example.org or just stop by during normal hours of operation.
Student workers staff the CSC, help for students, by the students. They are qualified, authorized, responsible and allowed to provide the services described as representatives of the ITS Computer Support Center. If you have any issues with their work or scope of responsibilities, please direct your inquiries and comments to the Manager Client & Customer Services for ITS. Email: email@example.com or Phone: (860)-768-5999, option 1.