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Storm Advisory for Sunday, Jan. 20

A winter storm warning remains in effect for Hartford County until 7 p.m. today. Residential students are asked to postpone their return to campus to Monday afternoon or, for those whose class schedules allow, Tuesday. Students, please do not travel to and arrive on campus today.

Hartt Community Division activities today and this evening are canceled.

SASC Customer Bill of Rights and Customer Service Principles

Customer's Bill of Rights

As a valued customer, I expect to:

  • Receive courteous and respectful service all the time.
  • Be the top priority and focus during the service experience.
  • Find processes, rules and regulations that are customer-centered, and adhere to required laws and guidelines.
  • Be offered appropriate solutions to my problem(s).
  • Get value for my investment in time and money.
  • Be considered as an individual with unique service needs.
  • Be listened to and communicated to honestly.
  • Have timely and secure access to information.
  • Be served in a professional environment that is neat, bright, welcoming and safe.
  • Have my privacy respected.
  • Understand and be able to accomplish my part of the service process.

To become and continue to be a valued customer, I will:

  • Work with the service person to make the service experience a success.
  • Provide prompt, accurate, and constructive feedback when I don't receive the expected quality of service.
  • Provide prompt, positive and constructive feedback when service meets or exceeds my expectations.


  • Our customers are students, potential students, parents and guardians, faculty, administrators, colleagues, coworkers and team members.
  • Our customers see us as representatives of the University of Hartford and expect us to act as such.
  • Our customers find value in the service they receive and the relationship they have with the service provider.  Good customer service includes both.
  • Our customer service representatives have a positive outlook and truly enjoy working with people.  They have the energy and skill to make customers their main focus and meet or exceed their needs.
  • Our customer service representatives know their business and services, and understand how their efforts affect the success of the services. 

  • Customer Service Principle #1:
    Customers should be valued as people, and shown courteous and concerned attention to their needs.
  • Customer Service Principle #2:
    Customers are Our Top Priority
  • Customer Service Principle #3:
    Services should be Customer Centered
  • Customer Service Principle #4:
    The Customer is Always the Customer
  • Customer Service Principle #5:
    The Customer Deserves Value
  • Customer Service Principle #6:
    Each Customer is Unique
  • Customer Service Principle #7:
    Customers Deserve Honest Communication
  • Customer Service Principle #8:
    Teamwork is Vital
  • Customer Service Principle #9:
    The Service Environment is Important
  • Customer Service Principle #10:
    The Service Process Should Make Sense